Frequently Asked Questions
Services & General Information
General information about our auto repair services, the parts we use, and how we work with insurance and extended warranty providers.
What services do you offer?
We offer a complete range of professional auto repair and maintenance services. This includes oil changes, brake repairs, transmission services, engine diagnostics, tire services, wheel alignments, battery replacements, air conditioning repair, steering and suspension work, state inspections, and preventative maintenance. Our goal is to keep your vehicle safe, reliable, and running at peak performance.
Do you use OEM or aftermarket parts?
We offer both OEM and high-quality aftermarket parts. OEM parts meet the manufacturer’s exact specifications, while aftermarket parts can provide a reliable and cost-effective alternative. Our team will help you choose the best option based on your vehicle, budget, and preferences.
Can you handle insurance and extended warranty claims?
Yes. Our service advisors are experienced in working with both insurance providers and extended warranty companies to help streamline the repair process.
Appointments, Estimates & Payments
Details about scheduling appointments, receiving estimates, payment methods, and financing options.
Do I need an appointment?
Appointments are recommended to ensure faster service and minimal wait time. However, walk-ins are always welcome. You can easily schedule an appointment online or give us a call.
Do you provide free estimates?
Yes. We provide clear, upfront estimates before starting any work. In some cases, a diagnostic fee may be required to accurately identify the issue, and this will always be discussed with you in advance.
How can I pay for my service?
We accept cash and all major credit and debit cards. We also offer interest-free financing options to make repairs more affordable.
Do you offer financing?
Yes. We offer interest-free financing through Synchrony and Easy Pay to help make vehicle repairs more manageable.
Repair Process & Diagnostics
Information about repair timelines, warning lights, and how our diagnostic process helps identify issues accurately.
How long will my repair take?
Repair times vary depending on the service and vehicle condition. Routine maintenance, such as oil changes, typically takes about an hour. More complex repairs may take several hours or up to a full day. After diagnosing your vehicle, we will provide a clear estimated completion time.
My check engine light is on. What should I do?
If the check engine light is solid or intermittent, it is generally safe to drive your vehicle to our shop for inspection. If the light is flashing, stop driving as soon as it is safe to do so, as this may indicate a serious engine misfire that could cause further damage. Our team will perform a diagnostic scan, explain the issue, and review repair options with you.
When should I get a tune-up?
Most vehicles benefit from maintenance services every 30,000 to 60,000 miles. Modern vehicles may not require traditional tune-ups as often, but regular inspections of spark plugs, filters, belts, and fluids are essential. Our technicians also offer a complimentary Digital Vehicle Inspection to help monitor your vehicle’s condition.
Routine Maintenance Services
Guidance on regular maintenance services designed to keep your vehicle running safely and efficiently.
How often should I get an oil change?
Most vehicles require an oil change every 3,000–5,000 miles. Newer vehicles using synthetic oil may go longer between services. Always refer to your owner’s manual or consult our technicians for the best recommendation.
When should I replace my brakes?
Brake pads typically last between 25,000 and 70,000 miles, depending on driving habits and conditions. Warning signs include squealing, grinding noises, vibration, or reduced braking performance. If you notice any of these symptoms, have your brakes inspected immediately.
How do I know if my car needs a transmission flush?
Routine transmission maintenance helps extend the life of your transmission. In most cases, we recommend transmission service approximately every 30,000 miles, depending on your vehicle and driving conditions.
How do I know if my battery needs replacement?
Common signs include slow engine cranking and dim headlights. However, batteries often fail without warning. In Texas, the average battery lifespan is about 33 months. We can quickly test your battery and let you know if replacement is needed.
Pricing & Cost Information
General pricing information for common services to help you plan and budget for vehicle maintenance.
How much does an alignment cost?
Wheel alignment pricing varies by vehicle type. Domestic and Asian vehicles are typically $120, while European vehicles, lifted trucks, and modified vehicles are $146.
How much does an oil change cost?
Oil change pricing depends on the type of vehicle, the type of oil required, and the amount of oil used. Contact us for a personalized estimate.
Convenience, Warranties & Customer Care
Details about warranties, shuttle service, and customer-focused benefits that make your repair experience easier.
Do you offer shuttle service or loaner cars?
Yes. We offer a complimentary shuttle service to help make your vehicle maintenance and repairs as convenient as possible.
Do you offer warranties on repairs?
Absolutely. We stand behind our work with warranties on both labor and parts. Many repairs are covered by a 3-year/30,000-mile warranty, one of the longest warranties in the industry. Coverage depends on the specific service performed.